1. Deleting from inside the app
- Open GenzPlays and go to Profile.
- Tap Settings → Delete Account.
- Read the summary of what will be deleted and confirm.
2. Requesting deletion by email
If you cannot access the app, email support.genzplays@gmail.com from the email address registered to your account, with the subject DELETE MY ACCOUNT. We will confirm within 24 hours and complete the deletion within 7 working days.
3. What is deleted, and when
| Data | Removed from public view | Erased permanently |
|---|---|---|
| Videos, Shorts and thumbnails | Immediately | After 30 days |
| Channel name, handle, avatar, banner | Immediately | After 30 days |
| Comments and posts | Immediately | After 30 days |
| Watch history, search history, playlists | Immediately | After 30 days |
| Subscriptions and likes | Immediately | After 30 days |
| Payout identifiers (UPI ID / PayPal email) | Immediately | After 30 days |
| Encrypted backups | — | Within 6 months |
4. The 30-day recovery window
For the first 30 days your account is deactivated rather than erased. Sign in again within that period and email support.genzplays@gmail.com to restore it. After 30 days the data cannot be recovered by anyone, including us.
5. What we must keep
A small amount of data survives deletion because the law requires it:
- Payout and tax records — kept for 8 years under Indian tax law.
- Records of policy violations — kept for 2 years to prevent ban evasion.
- Content preserved under a legal hold — where required by a court order or law enforcement request.
These records are minimised and are not used for any other purpose.
6. Deleting some data without deleting your account
- Watch history — Profile → History → Clear all.
- Search history — Search → Clear.
- Individual videos — Studio → select video → Delete.
- Payout method — Studio → Payout → Edit → Remove.
7. Getting a copy of your data
Email support.genzplays@gmail.com with the subject DATA REQUEST. We supply a machine-readable copy within 7 working days, free of charge.
8. Contact
Support: support.genzplays@gmail.com
Grievance Officer: Mirja Minhajuddin, grievance.genztube@gmail.com, Baduria, North 24 Parganas, West Bengal, India